Conversational AI in Foodtech for Interactive Support
Deliver support that customers crave and add value with personalization and simplified experiences.
Set the Table for Interactions
Every interaction matters so don’t let your customers leave your website without saying a hello. Gather information from them and provide relevant services when they need it the most. Even during your non-business hours. Automate interactions to reduce the load on agents, improve their efficiency and save on operational costs.
Deliver Online Expectations
Customers are looking for you where they are, i.e. WhatsApp, Facebook, website and other channels. Set up your support on multiple channels so they can find you when they are hungry or on the move. Expand your brand reach by offering client-centered and value-driven services, anytime and anywhere.
Serve Support with Personalisation
Just because it is automated, it doesn’t have to be robotic. Enhance customer conversations with personalized information and natural, human-like language. Leverage the power of AI and integrations to get all the relevant information on customers in one place. Give your agents a 360-degree view of customers for better service.
Smooth as Butter Interactions
Drift into customer’s lives with proactive communication. Engage, re-engage and follow up with customers with smooth and relevant conversations. Address them by their names, speak their language, run campaigns for new deals to boost engagement. Let them know they are more than their order number.
The Proof is in The Numbers
Find out emerging patterns from ongoing customer conversations and act on them for a superior experience. Measure your agent’s productivity and plan your resources according to demand. Use different dashboards for different teams and locations and get actionable insights that’ll help you improve your customer engagement.
Bring Your Store Online
Let your customers order food, reserve tables and find your store online on any social platform of their choice
Schedule returns & Refunds
Let your customers contact you for returns and refunds 24 x 7
Remember Repeat Customers
Reconnect with customers to inform them about promotions, sales and new products
Resolve Support Queries
Automatically answer customer questions accurately even during peak hours.
Share Order Details
Keep your customers informed on their order status, delivery times and agent details.